Returns & Exchanges
At Billingham Bags, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If your item is not quite right, you can return or exchange any unused product in its original packaging within 30 days of delivery.
Request a Return
Visit our online returns portal with your order number and email address to initiate your request and select your reason for return.
Pack Your Item
Carefully place the bag in its original protective dust cover and shipping box, ensuring all tags and documentation are included to prevent damage during transit.
Ship to Our Workshop
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Inspection and Refund
Once our quality control team verifies the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing